Loop connects customers with independent restaurants and delivery partners in supported areas of Kochi. Restaurants are responsible for food preparation, ingredients and applicable licences. Customers should check allergens directly with the restaurant before ordering.

Use accurate details, keep your account secure and do not misuse the service. An order remains subject to restaurant acceptance and availability. Prices, delivery charges, fees and discounts are shown before you place an order. Only the confirmed bill applies.

Confirm an accurate delivery pin and provide a reachable delivery address. Times are estimates, not guarantees. Customers may cancel while the order is placed and awaiting acceptance. After acceptance, contact support; see the refund policy for rejected, cancelled or problematic orders.

Do not abuse partners, send unlawful chat messages, manipulate coupons or submit fraudulent orders. Applicable Indian consumer protections are not excluded by these terms. Operator details, grievance contact and dispute procedures must be finalised before launch.